Carpet Care

Looking after your new carpet

Cormar manufacture using only raw materials that meet the highest standards. We strive to make sure all our carpets are made to the finest quality, to look and feel fantastic under-foot and to create the perfect finishing touch to any home. For that extra peace of mind, all our carpets come with a range of guarantees and warranties. For our Care Guide & Guarantee, click here. For our Wool Care & Cleaning Guide, click here.

To validate your carpet warranty with us, please register your Cormar Guarantee here:

Cormar Carpets Care Guide & Warranty Registration

Your Manufacturing Warranty

Your Cormar carpet is covered by a Two Year Manufacturing Guarantee in line with the Carpet Foundation’s Code of Practice. This, in turn, is approved by Trading Standards UK.

If you find a fault with your carpet in the first two years, get in touch with the retailer that you purchased it from. If the issue is a manufacturing defect or due to pile reversal, the retailer will then contact us directly.

Stain and Wear Warranties

In addition to the standard Two Year Manufacturing and Pile Reversal Warranty, some of our carpets carry a 10 Year Stain and a 10 Year Wear Warranty.

All our carpets made from polypropylene yarns carry the 10 Year Stain Warranty. They can be cleaned with a solution of bleach and have built-in resistance to staining, which means you’ll be covered against stains from household food and drink spillages. Cleaning instructions are also provided here.


To help you maintain your new carpet’s good looks, you’ll need to take good care of it, maintain it as well as you can, and clean it properly.

The key to good maintenance is to vacuum regularly to avoid particles of loose dirt and dust working their way into the carpet pile where they can act abrasively on the fibres and discolour the carpet.
  • Vacuum regularly at least 2-3 times a week.
  • A large, strong doormat will reduce dirt from outside being spread around the house.
  • Removing your shoes at the front door will lessen the impact of everyday wear and tear.
  • Avoid where possible, laying light coloured carpets next to external entrances.
  • Man-made fibre and wool carpets should be vacuumed regularly as soon as they are laid.



Loop Pile carpets should be vacuumed with a cylinder cleaner using the suction head only. Avoid using beater heads and brushes – they will catch and lift the fibres, and eventually this will give your carpet a bobbled or felted appearance.



Cut Pile carpets should ideally be vacuumed with an upright vacuum cleaner with a beater bar and brush. You can also opt to use a cylinder vacuum cleaner with a similar attachment.



We recommend a vacuum cleaner with an adjustable height for Soft Deep Pile carpets, to ensure proper airflow over the pile surface, during cleaning.



In a busy house with a young family, pets, or plenty of visitors, spills and stains can happen at any time. The good news is that carpets can be cleaned easily and simply by following the recommended guidelines below:

• Tackle spillages and stains immediately, don’t leave them until later or allow them to dry.
• Blot away all the liquid stain with dry kitchen towel or a clean white dry cloth.
• Semi-solid substances should be removed with a plastic spatula.
• Remember to be patient – don’t rub vigorously or over-soak the stain.
• Always work from the outside of the stain inwards to minimise it spreading.
• To clean off any remaining stains, blot with a clean, damp cloth soaked in warm water.

For our easy-clean, polypropylene carpets, a solution of bleach and warm water can be used. Simply dilute 1 part bleach to 10 parts water. Note: Do not use this on Wool carpets and take care not to over-soak the carpet. Repeat if required or contact a professional cleaner if more persistent stains remain.