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Carpet Care

Looking after your new carpet

Cormar manufacture using only raw materials that meet the highest standards. We strive to make sure all our carpets are made to the finest quality, to look and feel fantastic underfoot and to create the perfect finishing touch to any home. For that extra peace of mind, all our carpets come with a range of guarantees and warranties. For our Care Guide & Guarantee, click here. For our Wool Care & Cleaning Guide, click here.

To validate your carpet warranty with us, please register your Cormar Guarantee here:

Cormar Carpets Care Guide & Warranty Registration

Your Manufacturing Warranty

Your Cormar carpet is covered by a Two Year Manufacturing Guarantee in line with the Carpet Foundation’s Code of Practice. This, in turn, is approved by Trading Standards UK.

If you find a fault with your carpet in the first two years, get in touch with the retailer that you purchased it from. If the issue is a manufacturing defect or due to pile reversal, the retailer will then contact us directly.

Stain and Wear Warranties

In addition to the standard Two Year Manufacturing and Pile Reversal Warranty, some of our carpets carry a 10 Year Stain and a 10 Year Wear Warranty.

All our carpets made from polypropylene yarns carry the 10 Year Stain Warranty. They can be cleaned with a solution of bleach and have built-in resistance to staining, which means you’ll be covered against stains from household food and drink spillages. Cleaning instructions are also provided here.

Maintenance

To help you maintain your new carpet’s good looks, you’ll need to take good care of it, maintain it as well as you can, and clean it properly.

The key to good maintenance is to vacuum regularly to avoid particles of loose dirt and dust working their way into the carpet pile where they can act abrasively on the fibres and discolour the carpet.
  • Vacuum regularly at least 2-3 times a week.
  • A large, strong doormat will reduce dirt from outside being spread around the house.
  • Removing your shoes at the front door will lessen the impact of everyday wear and tear.
  • Avoid where possible, laying light coloured carpets next to external entrances.
  • Man-made fibre and wool carpets should be vacuumed regularly as soon as they are laid.

 

LOOP PILE CARPET

Loop Pile carpets should be vacuumed with a cylinder cleaner using the suction head only. Avoid using beater heads and brushes – they will catch and lift the fibres, and eventually, this will give your carpet a bobbled or felted appearance.

 

CUT PILE CARPET

Cut Pile carpets should ideally be vacuumed with an upright vacuum cleaner with a beater bar and brush. You can also opt to use a cylinder vacuum cleaner with a similar attachment.

 

SOFT DEEP PILE CARPET

We recommend a vacuum cleaner with an adjustable height for Soft Deep Pile carpets, to ensure proper airflow over the pile surface, during cleaning.

 

CLEANING YOUR CARPET

In a busy house with a young family, pets, or plenty of visitors, spills and stains can happen at any time. The good news is that carpets can be cleaned easily and simply by following the recommended guidelines below, alternatively, if you have a wool carpet please follow our wool care guide.

• Tackle spillages and stains immediately, don’t leave them until later or allow them to dry.
• Blot away all the liquid stain with dry kitchen towel or a clean white dry cloth.
• Semi-solid substances should be removed with a plastic spatula.
• Remember to be patient – don’t rub vigorously or over-soak the stain.
• Always work from the outside of the stain inwards to minimise it spreading.
• To clean off any remaining stains, blot with a clean, damp cloth.

Polypropylene Carpets:

  1. Make sure you have a clean, white cloth, household bleach, warm water and kitchen towel to hand.
  2. As above, tackle the spillage immediately to ensure it doesn’t dry into the carpet and remove all semi-solids with a plastic spatula.
  3. Make a bleach solution, using one part bleach and ten parts water.
  4. Using the white cloth and working gently from the outside in, gently blot away the stain, adding more bleach to the solution if necessary
  5. When the stain has been removed, carefully blot the carpet dry with kitchen towel.

Wool Carpets:

  1. Make sure you’ve got the right tools for the job. You will need dry kitchen towel, a clean white cloth, warm water and a plastic spatula.
  2. Tackle a spillage or stain immediately – if you leave it for some time or allow it to fully dry, it may be harder to lift the stain out.
  3. If there are any semi-solid spillages (such as food, for example) ensure you pick that up first – you don’t want to be scrubbing stains into the carpet. Use a plastic spatula to remove these to minimise further contact with the carpet.
  4. Using a little warm water and a kitchen towel, gently blot the stain, working from the outside in to minimise spreading. Continue this, replacing the towel when necessary, until the stain has faded significantly. Be sure not to over-wet the carpet!
  5. Finally, use a clean, white cloth and a little warm water and continue to blot the stain until disappeared.
  6. If your stain is still visible after these steps- take a look at our wool care guide for more specific stain removal advice.