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Cormar manufacture using only raw materials that meet the highest standards. We strive to make sure all our carpets are made to the finest quality, to look and feel fantastic underfoot and to create the perfect finishing touch to any home. For that extra peace of mind, all our carpets come with a range of guarantees and warranties. For our Care Guide & Guarantee, click here. For our Wool Care & Cleaning Guide, click here.
To validate your carpet warranty with us, please register your Cormar Guarantee here:
Your Cormar carpet is covered by a Two Year Manufacturing Guarantee in line with the Carpet Foundation’s Code of Practice. This, in turn, is approved by Trading Standards UK.
If you find a fault with your carpet in the first two years, get in touch with the retailer that you purchased it from. If the issue is a manufacturing defect, the retailer will then contact us directly.
In addition to the standard 2 Year Manufacturing warranty, some of our carpets carry a 10 Year Stain and a 10 Year Wear Warranty.
All our carpets made from polypropylene yarns carry the 10 Year Stain Warranty. They can be cleaned with a solution of bleach and have built-in resistance to staining, which means you’ll be covered against stains from household food and drink spillages. Cleaning instructions are also provided here.
To give you that extra peace of mind, the Wear Warranty will cover the carpet for abrasive fibre loss from the carpet pile. This is provided the carpet is regularly and correctly maintained.
To help you maintain your new carpet’s good looks, you’ll need to take good care of it, maintain it as well as you can, and clean it properly.
LOOP PILE CARPET
Loop Pile carpets should be vacuumed with a cylinder cleaner using the suction head only. Avoid using beater heads and brushes – they will catch and lift the fibres, and eventually, this will give your carpet a bobbled or felted appearance.
CUT PILE CARPET
Cut Pile carpets should ideally be vacuumed with an upright vacuum cleaner with a beater bar and brush. You can also opt to use a cylinder vacuum cleaner with a similar attachment.
SOFT DEEP PILE CARPET
We recommend a vacuum cleaner with an adjustable height for Soft Deep Pile carpets, to ensure proper airflow over the pile surface, during cleaning.
CLEANING YOUR CARPET
In a busy house with a young family, pets, or plenty of visitors, spills and stains can happen at any time. The good news is that carpets can be cleaned easily and simply by following the recommended guidelines below, alternatively, if you have a wool carpet please follow our wool care guide.
• Tackle spillages and stains immediately, don’t leave them until later or allow them to dry.
• Blot away all the liquid stain with dry kitchen towel or a clean white dry cloth.
• Semi-solid substances should be removed with a plastic spatula.
• Remember to be patient – don’t rub vigorously or over-soak the stain.
• Always work from the outside of the stain inwards to minimise it spreading.
• To clean off any remaining stains, blot with a clean, damp cloth.