Title: Temporary Sales Office Administrator
Reports to: Sales Office Team Leader
Based at: Brookhouse Mill
Hours per week: 37.5 hours per week
Main Duties:
As a Sales Office Administrator, you will play a key role in supporting Cormar’s business-to-business sales operation. You will process customer orders accurately and efficiently, handle enquiries, and work closely with other departments to ensure excellent service delivery. This role is central to maintaining strong customer relationships, ensuring orders are fulfilled correctly, and helping the Sales Office run smoothly and effectively.
Values in Action
At Cormar, our values guide how we work. In this role, you will:
- Trust – Handle customer information accurately and responsibly, ensuring all data and communications are managed professionally.
- Respect – Communicate courteously and effectively with customers and colleagues at all levels.
- Ambition – Take pride in your work and look for ways to improve accuracy, speed, and customer satisfaction.
- Together – Work collaboratively within the team and across departments to provide a seamless customer experience.
- Reliable – Be consistent, organised, and dependable in completing tasks to a high standard every day.
Key Responsibilities
- Receive and process customer orders accurately using the company’s web-based ordering portal.
- Handle telephone and email enquiries to and from customers and colleagues in a professional and friendly manner.
- Liaise with relevant departments to resolve delivery or order queries promptly.
- Check and verify pricing, ensuring all orders are processed in line with company standards.
- Monitor order progress and chase deliveries where required to ensure customer satisfaction.
- Maintain accurate records and update systems to reflect order and customer information.
- Support the Sales Office Team Leader and colleagues in achieving departmental KPIs and service targets.
- Identify and escalate issues to ensure quick resolution and continuous improvement.
- Provide cover and support for colleagues during absences or peak periods.
- Contribute ideas to improve systems, processes, and service delivery within the Sales Office.
Team Cormar
- Demonstrate Cormar’s values in everything you do.
- Contribute positively to team meetings and improvement initiatives.
- Take part in company projects and surveys that support employee engagement and development.
- Understand how your work contributes to departmental and organisational objectives.
- Support your Team Leader in achieving service, accuracy, and performance goals.
Skills & Qualifications
- Excellent communication skills, both written and verbal.
- Strong attention to detail with a commitment to accuracy.
- Proficient in Microsoft Office and other business systems.
- Organised, reliable, and able to work well under pressure.
- Positive, professional attitude with a strong focus on customer service.
- Able to work effectively as part of a team and independently when required.
- Previous experience in an administrative or customer service role (desirable).
- Knowledge of business-to-business order processing (advantageous).
Please send applications to Carla Grant, HR Manager, Cormar Carpets, Brookhouse Mill, Greenmount, Bury BL8 4HR, or email carla.grant@cormarcarpets.co.uk.
