Title: Credit Controller
Reports to: Credit Control Supervisor
Based at: Brookhouse Mill
Hours per week: 37.5 hours per week
Job Purpose
As a Credit Controller, you will be responsible for managing customer accounts to ensure payments are received on time and credit limits are maintained appropriately. You will build strong relationships with customers, resolve queries, and manage overdue debt efficiently, supporting the wider business by maintaining healthy cash flow and accurate financial records.
Values in Action
At Cormar, our values guide how we work. In this role, you will:
- Trust – Manage customer accounts with integrity and accuracy, ensuring information is handled responsibly and confidentially.
- Respect – Communicate professionally with customers and colleagues, even when dealing with challenging situations.
- Ambition – Look for ways to improve collection processes and contribute ideas to strengthen customer account management.
- Together – Work closely with colleagues in Credit Control, Sales, and Finance to resolve issues and deliver great service to customers.
- Reliable – Follow up on overdue payments promptly, manage records accurately, and meet deadlines every time.
Key Responsibilities
- Manage your own portfolio of customer accounts, ensuring payments are received in line with agreed terms.
- Produce and issue monthly statements to customers.
- Process pro-forma invoices and allocate incoming sales receipts.
- Manage the setup of new customer accounts, ensuring accurate and complete information.
- Chase overdue debts by phone, email, and letter to secure payment.
- Negotiate repayment plans and take legal action when necessary to recover overdue balances.
- Review and update customer credit ratings using credit agencies and trade references.
- Manage customer credit limits and stop lists in line with company policy.
- Maintain detailed notes and records on the accounts system.
- Prepare cheques for banking and assist with ad-hoc finance duties as required.
- Support the Sales team with overflow calls or customer payment queries.
- Build and maintain strong relationships with customers to ensure excellent service.
Team Cormar
- Promote and uphold Cormar’s values in everything you do.
- Support team members and cover duties when needed.
- Understand how your role and KPIs contribute to company and departmental objectives.
- Work flexibly and collaboratively to support business needs.
- Assist your manager and supervisor in achieving targets and maintaining strong performance.
Skills & Qualifications
- Previous experience in a credit control role.
- Strong attention to detail and accuracy in financial record keeping.
- Proficient in Microsoft Excel and Word; experience with Microsoft D365 F&O is desirable.
- Confident communicator with excellent telephone and written communication skills.
- Self-motivated, organised, and able to work effectively in a busy environment.
- Professional, conscientious, and well presented at all times.
Please send applications to Carla Grant, HR Manager, Cormar Carpets, Brookhouse Mill, Greenmount, Bury BL8 4HR, or email carla.grant@cormarcarpets.co.uk.
