Award Winning Cormar Carpets


Updated. 16.August.2012

Voted Best Flooring Customer Service Award by Interiors Monthly Readers

Cormar Carpets wins Interior's Monthly 2012 Best Flooring Customer Service Award for the third time.

Cormar Carpets has cemented its position as one of the leading independent carpet manufacturers in the UK by continuing its run of industry accolades – winning three this year, including Interior’s Monthly 2012 Best Flooring Customer Service Award for the third time.

 

The award was voted upon by readers of the flooring trade magazine Interiors Monthly in June and follows last years award for Best Carpet Manufacturer.  During the Spring, Cormar Carpets also won two independent retail carpet buying group awards in quick succession - Flooring One’s ‘Supplier of the Year’ (eighth time), followed by the Metro Group ‘Flooring Supplier of the Year’, which Cormar Carpets has won for 13 consecutive years - an accomplishment no other carpet company has achieved before.
 

Says David Cormack, Marketing Director of Cormar Carpets: “The service we provide to carpet shops throughout Britain and Ireland is one of the areas we have always concentrated hard on. The past few years have been tough for the flooring industry and, as a result, retailers are looking for carpet suppliers that they can rely on. After all, their reputation is on the line every time they place an order.

 

One of the success stories of the British carpet industry, Cormar remains independently owned and has set a formidable industry benchmark for ‘getting it right’. With fierce competition from overseas, it has earned a reputation for offering top service, quality carpets and reliability of delivery.

 

“Our service starts the minute the yarn is put on the tufting machine at Holme Mill, to when the carpet is delivered by the Cormar driver. And it carries right through to our people in invoicing and after sales.”

 

Over the past five years Cormar Carpets has continuously invested in plant, people, machinery and distribution to keep itself competitive, including a new cut length machine that will increase capacity.

 
Last year the Company also invested in new technology and developed a new B2B trade web portal that showcased a range of interactive services including stock check, delivery days, online ordering, price checks, online statements and proof of delivery, order tracking and order history - all through a secure personal log-in.

 
Said David Cormack: “The challenge was to go beyond what is currently available and provide our retail customers with a truly effective business tool, benchmarking the web portal against such e-commerce market leaders as Amazon for speed and ease of use.”

 
As one of the UK’s leading carpet manufacturers, Cormar continues to produce all wool carpets and polypropylene carpets from its two production sites near Bury, in Lancashire. It also owns a fleet of 49 distribution vehicles to ensure a top class delivery service to customers. In addition, there is a team of 20 Sales Representatives throughout Britain and Ireland to service carpet shops throughout the UK and Eire.
 

 

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