Vacancy: Merchandising Administrator

Title: Merchandising Administrator

Reports to: Merchandising Manager

Based at: Brookhouse Mill

Hours per week: 7 hours per week in total (3.5 hours Tuesday, 3.5 hours Thursday)

Job Purpose: The Merchandising Administrator is responsible for supporting the Merchandising Executives with the day to day running of the department, and in particular ensuring a prompt, polite and accurate response to contacts and queries from customers, retailers, consumers and suppliers, which will come to us via various mediums – e-mail, website and telephone.

Key Responsibilities:

  • Ordering and chasing internet samples
  • Responding to customer queries, whether from the website, via e-mail or via telephone in a sympathetic, empathetic, accurate and prompt manner
  • Access and utilise the FAQ database in order to be able to respond to these queries
  • Processing orders via the Genesis sample order system and understand the sample capping system in relation to ordering sampling
  • Proofing point of sale and labels accurately and promptly
  • Ordering whipping yarn as required
  • Interrogate the various sampling systems in order to respond to customer and TM / RSM queries – Genius, Generality, Sapphire etc
  • Liaise with and foster excellent relationships with customers and suppliers, both internal and external, including specifically Marketing and Transport.
  • Understand the various sample and display types, including rebranding of sampling
  • Participate in and be aware of range launch planning
  • Any other duties as required by the Merchandising Manager or Marketing Director.

Team Cormar:

  • Adhere to and promote the Cormar Values


  • Complete regular MSQ surveys
  • Cover team duties as required
  • Understand how own role and KPI’s impact on organisation and department objectives
  • Support manager to deliver the above

Skills / Qualifications:

  • Good PC skills, especially Excel and Word
  • Knowledge and experience of Cormar products and systems, especially Sapphire, is desirable although not essential
  • Good communication skills in order to liaise with other departments & suppliers.
  • Accuracy and attention to detail
  • Good telephone manner in order to deal with consumers and retailers empathetically while adhering to Cormar policies
  • Ability to think creatively
  • Work well under pressure
  • Good numeracy skills
  • Organisational and time management skills

Please send applications to Carla Grant, HR Manager, Cormar Carpets, Brookhouse Mill, Greenmount, Bury BL8 4HR, or email 

Merchandising Administrator