Title: Customer Services Administrator
Reports to: Customer Services Manager
Based at: Brookhouse Mill
Hours per week: 35 hours, Monday - Friday
Main Duties: To contribute to the effective performance of Cormar’s Customer Services Team. Duties include:
- Processing customer complaints in line with company policy
- Handling relevant “non-complaint” enquiries about company products
- Signposting enquiries not within the remit of the Customer Services Team
- Handling sales ‘overflow’ calls to a basic standard
- Other duties as may be assigned by the Customer Services Manager
Key Responsibilities:
- Contribute to the achievement of the organisation and team goals through completion of daily duties to required standards
- Dealing with customers both internal and external in a professional manner
- To be flexible to cover team and other duties as and when required
- Contribute actively to team briefs
- Undertake relevant training
Team Cormar:
- Participate in, and make a positive contribution to, improvement teams
- Adhere to and promote Cormar Values
- Demonstrate attitude and behaviours which make a positive contribution to the team, and company
Other:
- Understand how own role impacts on organisation and team objectives
- Support Customer Services Manager to deliver the above objectives
- Contribute to company improvement initiatives (eg. MSQ surveys, culture surveys)
Skills / Qualifications:
- Ability to communicate effectively within the team and in the wider organisation
- Ability to work under pressure and to agreed deadlines
- Good written English
- IT and administration skills commensurate with effectively fulfilling the role
- Reliable, conscientious and motivated to carry out the tasks required
- Negotiation skills
- Tact and sensitivity
- Ability to cope with often challenging interactions with customers and consumers
- Ability to quickly assess each customer interaction within its own circumstances and respond appropriately
Please send applications to Carla Grant, HR Manager, Cormar Carpets, Brookhouse Mill, Greenmount, Bury BL8 4HR, or email carla.grant@cormarcarpets.co.uk.
