Title: Credit Controller
Reports to: Credit Control Supervisor
Based at: Brookhouse Mill
Hours per week: 37.5 hours per week
Job Purpose: The Credit Controller is responsible for ensuring that sales customer accounts are managed in accordance with agreed terms.
Key Responsibilities:
- Monthly statements to customers
- Manage own book of customers
- Processing of pro-forma accounts
- Input and allocation of sales receipts
- Manage the process of opening new accounts
- Chasing overdue debt to receipt
- Taking legal action against customers to recover overdue balances
- Negotiating repayment plans
- Review customer credit ratings with online credit agency
- Trade references
- Contact customers by telephone, letter and e-mail
- Build strong relations with customers to ensure excellent customer service
- Creating and managing a stop list
- Prepare cheques for banking
- Interact with other departments
- Manage customer credit limits
- Maintaining notes on the accounts system
- Assist with any sales overflow calls
- Ah-hoc duties
Team Cormar:
- Adhere to and promote Cormar Values
Other:
- Complete regular MSQ surveys
- Cover team duties as required
- Understand how own role and KPI’s impact on organisation and department objectives
- Support manager and supervisor to deliver the above
Skills / Qualifications:
- Past experience of credit control is essential
- Extensive use of Microsoft Excel and Word
- The candidate must be well presented, self motivated and conscientious
- Ability to concentrate within a busy environment
Some of the benefits you can expect to receive as a Credit Controller are 31 days’ holiday pro rata, increasing to 35 after 5 full years’ service, discretionary annual bonus, private medical care (after 12 months service), generous pension (after 3 months service), free on-site parking and a substantial discount on our ranges.
Please send applications to Carla Grant, HR Manager, Cormar Carpets, Brookhouse Mill, Greenmount, Bury BL8 4HR, or email carla.grant@cormarcarpets.co.uk.
