Vacancy: 1st Line IT Support Analyst

Brookhouse Mill - Bury

Hours per week: 35, 8am – 4pm / 9am - 5pm (on a weekly alternate basis)


Duties include:

  • Receiving, recording, triaging and actioning support requests
  • Escalation of support requests to the appropriate 2nd/3rd line teams
  • Communication with stakeholders, ensuring they are given relevant information
  • Analysis of System monitoring, flagging any IT issues pro-actively
  • Ensuring routine backups are successfully executed
  • Corrective action planning. Working within a team to swiftly address problems before later implementing solutions that prevent recurrence
  • Supporting PC’s, OS (W10 and W7), printers, scanners and RF Units
  • Ensuring Company information data remains secure
  • Ensuring stock of IT related spares and consumables is kept replenished
  • Support and upkeep of digital telephone systems (with third-party)
  • Support on corporate mobile phones (with third-party)
  • Network troubleshooting and diagnosis (with third-party)
  • Remote support of home and mobile workers (VPN, RDC, ADSL)
  • Upkeep and enhancement of Service Level Agreements (SLAs) within the business
  • Upkeep and enhancement of Standard Operating Procedures (SOPs) to provide consistent and approved methods


Skills and experience:

Knowledge and skills in the following areas would be preferable but not essential as appropriate training would be provided:

  • Windows Desktop OS (W10, W7), windows scripting
  • Windows Server (2003, 2008), Active Directory
  • Microsoft Exchange 2010
  • ESXi (VMware virtualisation)
  • SANs (Dell EqualLogic)
  • Motorola Wi-Fi network and Psion RF scanners
  • Previous experience in a customer facing role would be advantageous



  • Communication skills for effective interaction with user-base and selective third‑party partners
  • Positive mindset with the ability to give constructive input to discussions
  • Organisational skills to ensure concise and effective documentation of departmental records
  • Good problem solving skills to swiftly and methodically analyse problems before implementing a proposed solution
  • Pro-active approach. Strong focus on prevention rather than cure
  • Ability to be effective under pressure and operate to deadlines
  • Flexibility to ensure the Tech Support team can effectively support the IT demands of the business


Please send applications to Carla Grant, HR Manager, Cormar Carpets, Brookhouse Mill, Greenmount, Bury BL8 4HR, or email or alternatively, please use the form below...